SHIPPING AND DELIVERY
Felicia S.r.l. collaborates with couriers that offer the best services and ensure reliable, accurate, and punctual deliveries of its Products.
To receive the purchased goods by the deadlines agreed, the Customer must make sure to provide the correct address and delivery information when placing an Order. Felicia S.r.l. shall not be responsible for any delays and/or non-deliveries caused by the negligence of the Customer, for example, incomplete or incorrect delivery addresses.
2.1 DEADLINES AND METHODS
Deliveries to Italy are made within 2/3 days, deliveries to Europe take 5 days, and deliveries to non-EU Countries take 5 or more working days, starting 24 hours after the Shipping Confirmation date that Felicia S.r.l. will notify to the Customer via SMS (if the Customer provided a mobile number in the Order form) and via email, at the address provided by the Customer in the Order form.
The email will include all the details of the delivery (products shipped, amounts due, methods of payment accepted by the courier, instructions for collection, etc.) and the shipping tracking number the Customer can use to track and monitor in real time the Order on the courier’s website.
2.2 DELIVERY CHARGES
Delivery charges vary depending on the country of delivery and the speed of the delivery service selected. Charges are automatically calculated and included in the payment form by the systems on the Site during the on-line purchase procedure.
Orders above €39.00 are delivered for free in Italy.
Deliveries in Italy
- for parcels between 0 and 5 kg, the delivery charge is €8.00.
- for parcels between 6 and 15 kg, the delivery charge is €10.00.
- for parcels between 16 and 30 kg, the delivery charge is €15.00.
- for parcels between 31 and 70 kg, the delivery charge is €20.00.
The prices shown are net of VAT.